The Infosys Communications, Media and Entertainment practice offers comprehensive billing solutions for voice, data, broadband, leased line, Internet Protocol (IP), and Multiprotocol Label Switching (MPLS) services. Our unified sales quote management and pricing systems accelerate quote-to-order cycle times and ensure ‘right-first-time’ service via automated order validation.

Our solutions for mediation, rating, billing, offline / online charging, and credit management support commercial bundling, special bid processes, variable price tariffs / billing cycles, and digital payments. Further, it enhances the ability to handle complex products with dynamic metadata, data-driven product rules, and subscription / event-based as well as pay-as-you-go billing for enterprise products.

Our integrated architecture, open standards-based data models, and process-centric approach provide 360-degree views of the sales lifecycle and customers. Besides, we consolidate the CRM, billing, financial, and usage management systems. It ensures accurate billing while minimizing effort for collection, bill reconciliation, dispute settlement, and revenue adjustments.

Infosys rationalizes billing stacks and automates customer notifications and collection events such as reminders, service block / unblock, and service termination. Our artificial intelligence-driven tools facilitate fraud management even in multi-currency environments. Our factory model solution components enable reusability and ensure statutory compliance.


Challenges & Solutions

Rich experience in centralizing Microsoft Excel-based processes and disparate IT systems into global billing systems using standard frameworks such as TM Forum’s eTOM, TAM and SID.

Team of 1,000+ technology and domain consultants with competencies spanning BSS markets, products, business and payment models, and revenue streams.

Expertise in rolling out next-gen billing services including hybrid / multi-wallet and one network-one subscriber.