The Infosys Communications, Media and Entertainment practice partners with connectivity providers to augment revenue by capitalizing on sensors and data storage. We develop industrial Internet of Things (IoT) / Machine-to-Machine (M2M) solutions and integrate the Business Support System (BSS) / Operations Support System (OSS) application stack of Communications Service Providers (CSPs) with IoT service operations.

Our BSS / OSS managed services accelerate the launch of IoT solutions for consumer and enterprise segments – from usage-based insurance and roadside vehicle repair to smart city initiatives. Robust IoT middleware manages access rights, device provisioning and IoT protocol adaptation. Our approach facilitates device diagnostics, enables IoT data curation and correlation, and manages the heterogeneity of IoT appliances.

We optimize the network and the BSS / OSS application stack to manage service provisioning as well as IoT operations, including account, order, data, device, and partner management. Pre-defined business processes and workflows help CSPs and carriers address organizational change management during the launch of IoT solutions. Our interactive dashboards for device-oriented reporting monitor usage of IoT data, safeguard the integrity of connectivity elements and mitigate risks in IoT applications.

Our business and operations enablement platforms manage IoT applications of B2B, B2C, B2B2B, and B2B2C businesses.

Industrial IoT

White Paper: Building a secure foundation for IoT

Robust protocols to address security and privacy concerns in the Internet of Things (IoT) ecosystem accelerate adoption of connected devices.


Challenges & Solutions

Rich experience in product engineering and IoT / M2M gateways including Zigbee, Wi-Fi, Near-Field Communication (NFC), Bluetooth, Ultra Wide Band (UWB) for DSL, GSM and 4G networks.

Expertise in interoperable BSS / OSS architecture, open source frameworks, and standards for IoT communications, messaging and networking protocols.

Infosys IoT Center of Excellence develops API ecosystems for managing interfaces with partner systems for products catalog, revenue settlement and customer care.

Repository of use cases across the IoT value chain using short- as well as long-range wireless technologies.