- Communication Services
The Infosys Communications, Media and Entertainment practice offers performance management solutions for wireless and wired networks delivering voice, video, data, and television services. We assess business processes and core system stacks using TM Forum’s Business Process Framework (eTOM)-based gap analysis tools to build solutions that monitor, report and analyze performance metrics. We incorporate mechanisms that alert stakeholders of threshold violations in traffic or network elements.
Our cloud-based big data and analytics solutions evaluate network events and usage data records to analyze network performance for managing faults and service. Detailed activity logs enable performance benchmarking and advanced root cause analysis of faults. We synchronize performance management applications with live operating systems, patches and file system structures to create an integrated network / service operations environment.
Business-specific fault and performance monitoring systems boost operational efficiency, maximize asset utilization, and facilitate capacity forecasting.
Capability-driven approach improves performance and rationalizes costs by managing independencies between related processes such as incident, fault, service quality, network, and capacity management.
Automation tools collect real-time operational and customer data across distributed networks, thereby ensuring accurate reporting.
‘Build once, use anywhere’ architecture and harmonized business processes support expansion of the product portfolio via machine-to-machine communication, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), Near Field Communication (NFC), and mobile wallet services.