Your communication services enterprise is the backbone of the digital economy. You need to provide always-on connectivity and infinite bandwidth so that consumers can work, learn, transact, and get entertained using mobile devices. Your network should support public services such as utilities, transportation networks, and healthcare with reliable connectivity.
The Infosys Communication Services practice offers network solutions that meet the connectivity needs of digital consumers and enterprises. We enhance the performance of telecom networks via Network Function Virtualization (NFV) and Software-Defined Networking (SDN). Our digital transformation of carriers and network operators focus on reliability of service, cybersecurity and sustainability. A robust network infrastructure seamlessly manages Industrial Internet of Things (IIoT) workloads as well as real-time convergence of data, voice and video.
Infosys helps communication services enterprises become more resilient with the Live Enterprise framework –
Accelerate migration to the cloud – Our experts migrate discrete network elements to a cloud infrastructure, which addresses the growing demand for video communication while rationalizing the cost of operations.
Ensure resilient IT operations – Infosys upgrades telecom networks using machine learning and artificial intelligence-based tools, without disrupting service. It empowers networks to support a range of wireless gadgets, bandwidth-intensive applications, and third-party services while minimizing buffering times.
Establish resilient business processes – Infosys enhances business agility to simplify processes, facilitate collaboration, integrate emerging technology, and drive innovation.
Enable remote learning at scale – Our digital learning tools train engineers and operations teams to design, install and manage telecommunication networks as well as troubleshoot and resolve issues.
Agile Digital Services Architecture: Communication Services
Experience
Cognitive chatbots
Robo - advisory
Smart - video chat
AR/ VR based Asset Monitoring
Mobile - first, Chip led, Design driven exp. solutions
Insight
New business models, Content monetization
Connected Audience
Analytics – based 360 degree customer view
AI for Infrastructure
Innovate
Digital strategy
One - click contact centre processes & Zero touch ops
SaaS & Core device mfgs moving upstream in value chain
Smart grids
Workforce of Future
Accelerate
Open APIs for integrated platform for subscriptions
Training for Workforce for the future
RPA for Business Ops
Network spatial optimization
Assure
Environmental, Health and Safety Compliance
Business and IT SLA Dashboards
Asset Compliance
Cyber security Services for Critical Infrastructure
