Overview
Being a Frontier Telco. That’s AI-first.
Navigate your Next in Communication Services.
Infosys envisions a ‘Frontier Telco’ ecosystem for AI-first communication service providers. It is powered by interconnected layers of Strategic Stewardship and Enablement, Customer Value Orchestration, and Intelligent Integrated Operations. This synchronicity empowers the ‘Frontier Telco’ to operate autonomously and govern AI responsibly.
Infosys applies its AI-first Value Framework to create a structured pathway for realizing the vision of the ‘Frontier Telco’.
- Strategic Stewardship and Enablement, enabled by AI Strategy & Engineering and AI Trust, ensures AI investments are scalable, secure, governed, and aligned with business objectives.
- Customer Value Orchestration, enabled by Process AI and Physical AI, helps telcos design adaptive customer journeys, accelerate innovation, and open new revenue streams.
- Intelligent Integrated Operations, enabled by Data for AI and Agentic Legacy Modernization, establishes the foundation for predictive, autonomous, and zero-touch operations.
Our AI-first Value Framework organizes AI capabilities into six value pools, which form the capability engine powering the ‘Frontier Telco’.
Unlock AI Value in Communication Services
Infosys converts strategic intent into a well-orchestrated AI architecture and enterprise-wide operating model. It empowers telcos to realize autonomy, deliver value, and ensure digital sovereignty.
Infosys AI governance frameworks ensure guardrails are set to comply with ethical, regulatory and cybersecurity requirements for safe, reliable and autonomous operations. In addition, it streamlines reporting and risk management with Human-in-the-loop (HITL) interventions.
Infosys implements agentic workflows to enable zero-touch operations and simplify network lifecycle management. We combine AI with Process Intelligence to map, analyze and optimize workflows across organizations and transform with an AI-HITL approach for optimal financial and operational impact.
Our ‘Frontier Telco’ ecosystem enables telcos to use edge intelligence and AI agents for product and service innovation. We combine robotics, sensors and digital twins to support labor-intensive, hazardous and logistically complex operations.
Infosys Topaz mines massive, high velocity structured and unstructured data from customer touchpoints, OSS/BSS, and network telemetry to enable intelligent, automated operations. This versatile AI platform is foundational for autonomous networks, fortifying fraud detection, and enabling hyper personalization for an optimal customer experience and Capex/Opex efficiencies.
Infosys experts help enterprises make informed decisions to retain or retire legacy systems and modernize legacy code using AI. The outcome: accelerated turnarounds with lower operational risks using tailor-made utilities and full SDLC coverage for complex migration programs.
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