Agentic AI in Telco: Scaling Safely and Credibly

How can telecom operators scale agentic AI while maintaining trust, safety, and credibility? In this TM Forum DTW Ignite 2026 session, Jinu Koshy, Infosys and Nathan Gumley, Telstra, share perspectives on moving agentic AI from pilots to enterprise-scale adoption. Drawing on practical experiences from large-scale transformation initiatives, they discuss the foundations required to scale AI responsibly across telecom operations.

The conversation explores platform-based approaches to AI adoption, governance and responsible AI frameworks, AI-native process redesign, trusted data foundations, and the importance of measuring business value beyond proof-of-concepts. It also highlights how telecom operators can balance innovation with trust while creating sustainable, enterprise-wide outcomes.