- Communication Services
Gartner's Magic Quadrant report on IT Services for Communications Service Providers, Worldwide, names Infosys a leader in the 2019 edition. The report authored by Jouni Forsman and Amresh Nandan, evaluated 13 global vendors on current offerings and overall strategies, as well as their future initiatives and product roadmaps.
As per Gartner’s Magic Quadrant report, "IT services for communications service providers are IT consult/design, build and run services that CSPs buy to enable new or enhance existing end-user offerings (services that CSPs offer to their customers) and transform their customer, revenue and service management. Transforming customer, revenue and service management includes optimizing existing resources and processes or implementing improved ones (for example, for better self-service, fulfillment, provisioning automation, monitoring, billing, supplier and partner management). It includes enhancing CSPs’ ability to leverage data and other assets for better customer impact. The scope includes “as a service”-based offerings and emerging delivery or business models."
Infosys believes that the company has been named a Leader due to the glowing client references as well as focused investments in the AI and digital space. A combination of intellectual property, nuanced understanding of the ecosystems of communication, media and entertainment and technology, and incubation of solutions at Centers of Excellence has helped Infosys to establish long-term partnership with global telecom brands. Infosys 5G Living Labs further enables organizations to become Live Enterprises by imagining and creating new economies with 5G technology, while simultaneously supporting communication service providers to accelerate and monetize their 5G network deployment.
You can read the report here.
About Gartner's Magic Quadrant
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