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White Papers

Improving the mortgage origination experience: Is blockchain the answer?

As companies think about offering blockchain in the coming years, it is expected that blockchain will become a yardstick to evaluate new and innovative ways to do banking. Discover ways in which blockchain can impact the mortgage origination industry and how banks can start looking into blockchain and its potential usage, as per their priorities.

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Improving the mortgage origination experience: Is blockchain the answer for banks?

For a typical mortgage, the interaction between a buyer and a bank runs for a couple of weeks, or sometimes months before the mortgage is approved, and the amount disbursed. This interaction...

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Robotic process automation (RPA) to accelerate mortgage processing

Digital transformation has continued to influence the banking industry in a big way. It is evident from the recent IDC Financial Insights survey that one-third of the IT budget of US banks are dedicated to achieving digital transformation in the next five years. Technology is at...

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Future of consumer banking: The augmented way

This study explores how augmented reality (AR) can shape the future of consumer banking. The future prospects of augmented reality-based applications in consumer banking are explored based on the current developmental...

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Wearable devices in banking

Wearable devices are becoming one of the important cogs in the wheel of the Internet of things (IoT), contributing towards a potential impact in banking services. In this white paper, we will discuss how wearable devices will help financial and banking services, and bring more value to customers.

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Robotic Process Automation (RPA) in AML and KYC

The term ‘robotics’ might remind you of some images from sci-fi movies like ‘RoboCop’ and ‘Star Wars’. However, one would be surprised to know that robots have been around longer than we think,...

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Enabling Robust Compliance Systems to Combat Financial Crime

While financial institutions (FIs) continue to evolve in the era of digitization, preventing financial crime and managing compliance are equally important to sustain market share and reputation. Financial crime relates...

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Blockchain Adoption in Financial Services

The financial services (FS) industry is witnessing an increase in the number of advocates for the adoption of distributed ledger technology (DLT). And why not? After all, DLT – aka blockchain – has shown immense...

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Fintech revolution in banking: Leading the way to digital

Fintechs are mostly start-up technology and financial expertise firms, a vessel of financial technology that can be described as an emerging financial service sector of the 21st century. The term originally applied to technology...

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Dynamic discounting – Reshaping corporate banking?

Corporate bankers accustomed to the time-tested practice of lending at X percent, paying depositors at Y percent, and living off the spread, i.e. (X-Y), are in for a rude...

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An Approach to Being Compliant with CRS

The term 'Global village', coined by the late Marshall McLuhan, is apt when it comes to the increase in cross-border businesses, and globalization of banks and financial systems. This has increased the ease with...

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Retail Banking Trends for Australia

The retail banking industry in Australia has always aligned itself to the ever-changing consumer demands, by fine-tuning its services and customizing its products. Australian banks are investing heavily in following...

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Brexit: Impact on Financial Firms and IT

Do you understand the impact of Brexit on the IT infrastructure of financial firms? Do you know what are the new opportunities that Brexit has presented to IT firms? What is the way forward for financial companies in the UK and the rest of Europe? Read this whitepaper to find out.

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RegTech: A magical entity from the FinTech ecosystem

The recent past has witnessed the emergence of the FinTech ecosystem, which has been instrumental in enabling immense business value to customers. The latest addition to the ecosystem is a new breed...

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Big Data in Capital Markets

The business landscape has been going through constant changes since the financial crisis in 2008. Owing to this, the capital market industry has been forced to develop solutions continuously to improve revenues...

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Decoding BCBS 239 Compliance for Optimal Risk Management

After the 2007– 08 financial crisis, banks realized that they had failed to manage their operational risks due to ineffective risk data aggregation capabilities...

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MiFID II and Corporate Governance

Corporate governance in MiFID II is a crucial measure, as it was one of the main reasons behind the financial crisis in the latter part of the last decade. It is a matter of continuous surveillance by regulators and firms...

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FIs: It would be a folly to treat GATCA as FATCA 2.0

The US Department of the Treasury and the Internal Revenue Service (IRS) enacted the Foreign Account Tax Compliance Act (FATCA) in 2010 to reduce tax fraud and offshore tax evasion. It prevents people in the US from...

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IoT enabled banking services

The Internet of Things (IoT) is the next big and imminent trend in financial services. It comprises of a network of devices, connected by the Internet, that receive...

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Converting complaints to customer experience - A framework to redefine the bank’s complaints management process

Customer complaints can be considered as a potential catalyst to revamp the complaints management process. Complaints handling represents a valuable opportunity for banks to rebuild and enhance their relationships...

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Improved compliance management in banks through cognitive analysis

Greater emphasis on regulations and compliance is driving banks and financial institutions to invest in tools and technologies for better management. Regulatory requirement ...

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Social media analytics — personalize product and service offerings

Historically, banks have relied on personal bankers / relationship managers to bring in the ‘personalization’ element. However, this model was not scalable for retail customers, which compelled banks to rely on...

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MiFID II and the world of flash trading

The whitepaper discusses Market in Financial Instruments Directive II (MiFID II), high- frequency trading (HFT), and other trading strategies, given the backdrop of alleged market abuse. Flash trading or HFT refers to a trading...

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Comprehensive Capital Analysis and Review (CCAR) CFO attestation – Recommended approach

Comprehensive Capital Analysis and Review or CCAR, as it is popularly known, is a regulatory framework that the Federal Reserve (Fed) introduced in 2011 to ensure that large financial institutions have robust capital planning...

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Regulatory Reporting Reforms for Investment Management

Over the past few years, the investment management industry has seen several key changes characterized by new structures, a rapidly growing asset-base, and increasing complexity of the underlying portfolio. This evolution ...

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Understanding Operational Risk Management in Banking

Risk management has always been a complex function for banks. Operational risk has come to the forefront since 2001 when Basel II recognized it as a distinct class of risk outside credit and market risk. Though Basel committee proposed some approaches to measure operational risk, the level...

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Volcker's rule: Enactment and implications on the IT industry

In 2010, the Volcker’s Rule was passed to prevent large banks from engaging in speculative trading activities. The rationale is that while banks should support the economy by lending to consumers and businesses, they put their own solvency at risk, in turn...

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Can electronic bank account management help you in your digital journey?

Electronic Bank Account Management (eBAM) has made great strides since it was first introduced in the early 2000s. However, fast forward to today, more than 15 years since the idea was introduced, eBAM adoption rates remain much lower than expected. This is irrespective of it being...

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Digital-only banking - the next wave in banking

Surprisingly, even today, for most of us, the first picture that flashes in our minds when we think of our bank is that of a branch – its long queues, the paper work behind the deposit or withdrawal of cash, and so on. Banks run a high risk of losing customers if...

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Time to get a digital financial manager

Today, retailers and manufacturers throughout the year offer irresistible deals and discounts. This makes it hard for the customer to choose the right products or services. Indulgence in these overwhelming offers usually lead to overspending, deficit budgets, and in some...

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Global consistency. Local reach.

Global consistency is the need of the hour, and banks today must evolve as trusted partners and advisors for clients. Banks can deliver an enriching client experience by locally...

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Leveraging 3-C philosophy for enhanced RoI from channels

During the shift from traditional banking to digitally enabled banking, the market, customers, and the environment as well, have kept evolving. Thus, the goal...

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Future of image technologies in financial services

Images are all-pervasive and all-powerful. The human brain takes cognizance of a multitude of things happening in its surroundings, using the visual medium. The inability to perceive and process information available through images has been a primary lacuna in computer technologies. While computers process data that is in the form of bits and bytes, the ...

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Why banks should embrace the utility model?

Due to the reduction in trade volumes, reducing returns, and economic downturn facing European banks, a significant number of our clients are...

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How banks can combat the challenges faced in their SMEs lending business

Small and medium-size business enterprises (SMEs) are vital for the economic growth and competitiveness of any country; hence supporting their financial needs is crucial. For banks too, SMEs form a key and loyal customer segment. Unfortunately, in spite ...

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Collateral management – changes in a post-crisis world

As the regulatory landscape continues to evolve, there is a surge in collateral requirements. In response, financial market participants are tweaking their existing collateral management systems to meet new...

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Optimally leveraging predictive analytics in wholesale banking: The why and how

Wholesale banks are beset with challenges such as evolving customer needs, increasing transaction volumes, and massive competition to name a few. Managing these challenges requires...

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Heralding next-generation banking with social media

Social media has evolved from being a collaboration platform to a necessity for most banks. It is of strategic importance for banks across its value chain. This paper covers the evolution of social media in banking, the social...

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OTC derivatives – from reform to reinvention

Over-the-counter (OTC) derivatives trading firms must transcend regulatory compliance and use it as an opportunity to streamline operations, reduce costs, and boost revenue. Firms must address business, operational, and technical...

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Does your data offer visibility into enterprise risks?

Basel III measures compel financial institutions to maintain more capital for mitigating a liquidity crisis. Banks must make changes in the way they operate, perform more calculations, and submit ...

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Implementing compliance program under the Volcker Rule – a practitioners perspective

The Volcker compliance program is driving compliance changes in several impacted banks today. This paper presents an overview of the program. It covers the challenges...

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Catalyst for financial inclusion – bank the unbanked with digital channels

The unbanked population is a sizeable market. Banks can reach out to the underprivileged sections of society by partnering with governments to make...

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Omni-channel banking: A win-win proposition

Digital consumers seek access to banking services anytime, anywhere. They initiate a transaction on a mobile or a tablet device and complete it on ...

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Revolutionizing financial advisory services with mobility

Studies forecast that by 2015, worldwide mobile payments will reach US$945 billion; mobile money transfers will reach US$114 billion; and the number...

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Relationship-based pricing in financial services

Even as financial enterprises struggle to retain existing customers, studies only reinforce this reality: attracting a new customer is 5 to 6 times more expensive than retaining an existing one. To retain customers and grow their profitability, enterprises must understand their consumer behaviors, analyze that data, and use the resulting insights to devise a relationship-based pricing strategy.

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Precision marketing for financial institutions

Banks are beginning to realize that ‘blanket’ marketing techniques no longer work – neither for their customers nor for the bank itself. Targeted, precision marketing founded on demographic and behavioral attributes is key to retaining, upselling and cross-selling to a customer.

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The cloud advantage in capital markets

In this paper, our experts make a compelling case for cloud adoption by capital markets firms. They trace the cloud computing journey, right from making a business case to the tangible business benefits you can expect to achieve.

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Impact of FATCA on client onboarding

This paper provides a detailed account on what it takes to achieve FATCA compliance. It includes a description of the IT and operational changes...

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Safe as a bank: Iris scan biometrics for secure data access

A security breach at a bank can result in unauthorized access to ‘top secret’ information. The sensitive nature of such information demands the highest level of security. Therefore, banks must ensure...

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Architecting the real-time enterprise: Real-time settlements

The present-day clearing and settlement takes about three days in the US and two days in India. These SLAs are fixed for business and technology reasons. However the benefits are not the same for ...

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Efficient Accounts Payable Process: A Challenge to Overcome

While there is a strong treasury focus on accounts receivable (A/R) to help meet the goal of effective cash management, a similar focus is needed on accounts payable (A/P). Several internal and external challenges must be dealt with to make...

Published with the permission of HSBC

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