Case Studies

ECM Capabilities for Real Time Data Analysis

Anglian Water chooses Infosys to help the water utility use every drop of data with a pioneering enterprise content management system.

Responding to customer queries, scheduling staff workloads, prioritizing capital projects, meeting regulatory requirements – they all have one thing in common – information.

Richard Boucher, Business Change and Strategy Director at Anglian Water, mentions that the objective of the enterprise content management (ECM) program was to improve information availability and collaboration across the workforce – from head office teams to field engineers.

The system uses a unique combination of Microsoft SharePoint and OpenText Livelink technologies, the first implementation of its kind in the UK. Bringing together these complementary tools enables Anglian Water to create a new corporate information structure (taxonomy) to modernize the way its employees store and share information.

Following are the benefits that resulted from the improved data flow and collaboration at Anglian Water:

  • Simplified search combined with more granular reports and greater quality assurance helps Anglian Water meet its regulatory obligations and make more informed decisions about capital projects, which minimizes its exposure to operational risk and / or regulatory fines.
  • All corporate documents are controlled by defined workflows and tagged with metadata, which enables users to undertake faster and smarter information search.
  • The workflows span multiple corporate systems to provide users with a seamless interface via a single portal.
Related reading

Press release: Anglian Water Taps Infosys To Support Collaboration Drive

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