The pandemic has accelerated the trend towards digital customer experience transformation driven by the need for customer-centric business models, online experiences, and personalized brand engagement.
Infosys Solution for Customer Experience helps organizations alter their business models by offering an accelerated path to digital transformation. It offers superior CX solutions that modernize marketing, sales, and service journeys while keeping customer centricity at the core.
The solution also delivers omni-channel, insights-driven, hyper-personalized, and engaging customer experience journeys. The solution is based on Oracle CX Cloud suite and other technologies with capabilities including guided journeys, 360⁰ dashboards, AI/ML-based insights, virtual assistants, social integration, and more.
Our clients across industries are realizing significant business benefits by implementing Infosys Solution for Customer Experience
Infosys provides a comprehensive suite of offerings around advisory, implementation, change management, and managed services to help clients migrate to Oracle CX Cloud. With Infosys Solution for Customer Experience, we bring together:
Infosys Solution for Customer Experience help enterprises optimize performance by proactively designing solutions that align with customer needs and leverage trends like cloud, social, and mobile. Our services include:
Infosys solution includes consulting, industry templates, organization change management, and technology platform enablement so organizations can smoothly transition to subscription and hybrid business models
Infosys provides omni-channel customer service focused on personalized engagement through self-service digital channels. It also leverages guided, insight-led assisted service with automation
Infosys helps customers drive insights and monetize data using data science (AI/ML) to deliver hyper-personalized offers and customer service