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Unlocking Retail Excellence with Real-Time OSA Intelligence

Unlocking Retail Excellence with Real-Time OSA Intelligence

In today’s fast-paced retail environment, product availability is everything. Yet, challenges like phantom inventory, distribution voids, and out-of-stock (OOS) events continue to erode sales and customer satisfaction. This video showcases how a leading CPG company, in collaboration with Infosys, revolutionized its retail execution strategy through a real-time, AI-driven OSA alerting solution.

What You’ll Learn

The Problem: How legacy systems and manual audits delayed action and led to lost sales.

The Solution: A scalable, machine learning-powered alerting system that predicts OOS at the store-SKU level using near real-time PoS, inventory, and promotional data.

The Impact:

  • $26M in recovered sales in FY23-24
  • 15x faster identification of phantom inventory issues
  • 30% reduction in store audit costs
  • 100% OSA coverage across 5K stores and 12 retailers

Key Features

  • Self-Service Dashboards: Empower business users to configure alerts, monitor performance, and make data-driven decisions.
  • Next Best Action & Store Algorithms: Prioritize alerts and target high-impact stores.
  • Real-Time Alerting: Syndicated alerts to 3PLs and direct notifications to retailers for immediate action.
  • Predictive Analytics: Advanced ML models forecast OOS and phantom inventory with over 80% accuracy.

Why It Matters

This solution isn’t just about technology—it’s about transforming how CPG companies ensure product availability, optimize retail execution, and drive growth. Whether you're a sales manager, store operator, or supply chain leader, this video offers a blueprint for achieving the “Perfect Store.”

Explore the Solution

  • Perfect Store Execution Framework: Learn how availability, visibility, value, and compliance come together to define retail success.
  • Case Study Deep Dive: See how a CPG company scaled the solution across 20+ customers and multiple KPIs.
  • Visual Dashboards & Real Results: Get a glimpse of the interactive tools and measurable outcomes that make this solution a game-changer.

Watch now and discover how real-time intelligence is reshaping the future of retail.