The client is a financial, investment and insurance company. They were facing issues in manual resolution of ServiceNow tickets related to access provisioning in UAM platforms. They wanted to enable bulk user access provisioning in an effective manner within agreed SLAs.
Infosys helped by automating the ticket resolution process with zero escalation.
Access management made easy
25% reduction in tickets as a result of upgraded product suite
25-30% reduction in time to process a request owing to automation
Single interface to update user profiles across multiple applications
Improved compliance and business agility via new process set up
Reduced risks related to access management