The client is one of the leading multinational British consumer goods company and was facing issues with its Identity and Access Management (IAM) system which was manual without any well-defined processes leading to human errors, higher cost, and higher risk.
Infosys implemented IAM systems which encompassed all elements – people, process, technology and established a governance framework to solve the underlying issues.
Hassle-free user provisioning and de-provisioning
25% reduction in ticket volume with implementation of IAM solution preventing manual effort
Better control over user identities and access to resources
Zero-day provisioning of basic logistics like laptop, email ID, user ID, required access to various systems on the first day of joining
Improved business agility through better processes by allocating and managing access rights and equipment to joiners, movers, and leavers
Increased compliance with internal controls and external bodies and legislation