Case Study
The client is one of the leading multinational British consumer goods company and was facing issues with its Identity and Access Management (IAM) system which was manual without any well-defined processes leading to human errors, higher cost, and higher risk.
Infosys implemented IAM systems which encompassed all elements – people, process, technology and established a governance framework to solve the underlying issues.
Key Challenges
- Erroneous/redundant access to enterprise resources and applications even after a user leaves the organization
- Absence of structured process for user provisioning
- Overhead of managing multiple identities across business applications, higher cost due to manual user lifecycle management and duplication of licensing cost
- Lack of control over user access management leading to overhead of managing multiple identities, error prone methods for provisioning access to resources and applications
- Absence of documentation on user lifecycle management, provisioning, and de-provisioning processes
The Solution
Hassle-free user provisioning and de-provisioning
Implemented IAM solution for managing joiner, mover, leaver (JML) process and access to business applications and enterprise resources
Defined and implemented single sign-on (SSO) solution by integrating business applications using cloud-based SSO solution
Established well-defined JML process in line with HRMS system and built automated access to resources based on user’s HR profile
Established incident management and service request management system utilizing ServiceNow
Documented SOP on JML, user provisioning, and de-provisioning processes
Benefits
Improve compliance, access management, and more with our IDAM solution
25% reduction in ticket volume with implementation of IAM solution preventing manual effort
Better control over user identities and access to resources
Zero-day provisioning of basic logistics like laptop, email ID, user ID, required access to various systems on the first day of joining
Improved business agility through better processes by allocating and managing access rights and equipment to joiners, movers, and leavers
Increased compliance with internal controls and external bodies and legislation
Request for services
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