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The client is a financial services company in US. They were unable to track the expiry of certificates and were facing unplanned certificate outages which resulted in service interruption. Hence, they wanted to implement an automatic certificate management solution.

Infosys reduced the risk of certificate outages by defining a standard process to auto-renew the certificates using Venafi platform.

Key Challenges

  • Absence of certificate expiry notification mechanism leading to increase in certificate outages
  • Time intensive manual installation of certificates
  • No certificate inventory in client’s environment leading to mismanagement of 3rd party/external issued certificates
  • Lack of a standard process to map certificates to their respective applications
  • Limited and read-only privileges granted to application owners leading to difficulty in renewing or downloading certificates

The Solution

Innovative processes for efficiently tracking certificates

Mapped internal certificates with respective devices and Venafi drivers for auto-installation

Created a comprehensive inventory of certificates with details of owners, applications and certificate expiry for ease of tracking

Built an application-based policy structure to segregate obsolete / duplicate certificates in dedicated folders

Enabled advanced email notifications for certificate expiry

Facilitated service owners with certificate download privileges

Benefits

Better certificate lifecycle management

Auto renewed 1500+ certificates for 500+ applications

Enhanced tracking of certificate expiry and renewal status

Boosted productivity by creating a detailed inventory of certificates and respective owners

Improved visibility by creating a single place to manage all certificates i.e. public, private and self-signed

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