The Energy and Utilities (E&U) industry has embraced digital technologies to cope better with fierce competition from non-traditional providers, savvy and environmentally conscious customers, stringent regulations, and pressure to enhance business performance.
One of the leading energy and utilities services provider was facing issues in its identity and access management (IAM) system which was manual and unstructured with no defined processes leading to human errors, higher risk, and higher cost. Infosys helped by implementing an enterprise scale IAM system aligning people, processes, and policies related to user access management across different business units.
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25% reduction in tickets by upgrading product suite
25% reduction in license cost
Improved zero-day provisioning
Improved business agility through smarter processes associated with allocating and managing access rights and equipment to starters, movers, and leavers