The Energy and Utilities (E&U) industry has embraced digital technologies to cope better with fierce competition from non-traditional providers, savvy and environmentally conscious customers, stringent regulations, and pressure to enhance business performance.
One of the leading energy and utilities services provider was facing issues in its identity and access management (IAM) system which was manual and unstructured with no defined processes leading to human errors, higher risk, and higher cost. Infosys helped by implementing an enterprise scale IAM system aligning people, processes, and policies related to user access management across different business units.
Key Challenges
- Unstructured user management processes and weak controls leading to higher risk
- Higher cost due to manual user access management leading to duplication of the cost related to licenses and asset allocation
- Lack of control and streamlined processes related to user access impacting business productivity and agility
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Benefits
Securing the digital identity — allowing easy access to cloud
25% reduction in tickets by upgrading product suite
25% reduction in license cost
Improved zero-day provisioning
Improved business agility through smarter processes associated with allocating and managing access rights and equipment to starters, movers, and leavers
Integrated IAM system with Enterprise Request Management system
- Transformed and implemented IAM processes for ease of access to client systems, software, and applications
- Implemented single sign-on (SSO)-as-a-service and provided ability to integrate applications to leverage SSO capabilities
- Implemented self-service portal enabling user profile to be updated across multiple applications using one interface
