Insights
Infosys is among the world's leading providers of Managed Security Services (MSS), says Frank Heuer, Cybersecurity Analyst at Information Services Group (ISG)
Frank Heuer, Cybersecurity Analyst at Information Services Group (ISG) hails and recognizes Infosys as a Leader in the ISG Provider Lens™ Cybersecurity – Solutions and Services 2023 for Europe.
ISG evaluated 30+ Managed Security Services Providers in the Germany, the Nordics and the UK and recognized Infosys as one of the leading and emerging security providers in this space. In the video testimonial, Frank appreciates Infosys for its strategically spread global Cyber Defense Centers, comprehensive cybersecurity services, IPs, and accelerators, focus on automation and responsible AI, developing competency and capacity at scale, and strategic partnerships across the globe.
ISG also conducted a Star of Excellence survey, where Infosys scored higher than its peer average for the Europe region.
Customer Satisfaction (CX) score = Σ (Average score of provider for each of the six categories * weighted category importance score for the category)
CX Score
| Region | Infosys Score | Peer Average |
|---|---|---|
| Europe | 77.1 | 73.3 |
Six Categories - CX Score
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