Infosys positioned as a Leader in the ISG Provider Lens™ Cybersecurity – Solutions and Services 2023 for U.S.

Information Services Group (ISG), a leading global technology research and advisory firm has positioned Infosys as a Leader in the ISG Provider Lens™ Cybersecurity Services and Solutions 2023 report for U.S. In this report, ISG evaluated 89 vendors and service providers across three quadrants - Technical Security Services, Strategic Security Services, Managed Security Services - SOC (Large Accounts).

Infosys has been positioned as a Leader in each of the above-mentioned category. In the report, ISG acknowledged Infosys CyberSecurity for delivering a comprehensive and constantly evolving portfolio of cybersecurity services, powered by a large pool of talented security operations teams, an extensive partner network of technology vendors, and reusable artifacts and IP to deliver agility and scale.

ISG also conducted a Star of Excellence survey, where Infosys scored higher than its peer average for the North America region.

Customer Satisfaction (CX) score = Σ (Average score of provider for each of the six categories * weighted category importance score for the category)

Customer Experience (CX) Score
Region Infosys Score Peer Average
North America 76.4 72.0
Infosys Positioned as a Leader in the ISG Provider Lens™ Cybersecurity – Solutions and Services 2023 for U.S.
Technical Security Services (TSS)

This quadrant assessed service providers with capabilities and specialized accreditations to transform an existing security environment with best-of-breed tools and technologies, thereby improving security posture and reducing threat impact. The providers in this category are assessed based on their ability to integrate, maintain, and support both IT and operational technology (OT) security products or solutions. Key domains in this quadrant includes network security, cloud security, workplace security, OT security, identity and access management, data privacy and protection, risk and compliance management and SASE, among others.

Infosys has been appreciated for its comprehensive cybersecurity offerings, IPs and accelerators, backed by skilled security professionals and leading technology partners.

Gowtham Kumar Sampath – Assistant Director and Principal Analyst at ISG, acknowledges Infosys as he says, “Infosys delivers a comprehensive and constantly evolving portfolio of TSS, powered by a large pool of talented security operations teams, an extensive partner network of technology vendors and reusable artifacts and IP to deliver agility and scale.”

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Strategic Security Services (SSS)

This quadrant assessed service providers who offer consulting for IT and OT security. The services covered in this quadrant include security audits, compliance and risk advisory services, security assessments, security solution architecture consulting, and awareness and training. These services are used to assess security maturity and risk posture and define cybersecurity strategies for enterprises (tailored to specific requirements). The service providers must have the capability to build business continuity roadmaps and prioritize business-critical applications for recovery, develop cyber literacy and establish best practices to better respond to actual threats and cyberattacks.

Infosys has been called out in this category for its competency in the cyber advisory, cyber resiliency, governance risk and compliance, and cyber awareness.

Gowtham Kumar Sampath – Assistant Director and Principal Analyst at ISG, recognizes Infosys as he says, “Infosys has built competency in delivering highly successful SSS projects that prioritize enterprise needs for a stable security posture. It leverages a combination of technology, talent, and innovation to address risk management.”

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Managed Security Services (MSS) – SOC (Large Accounts)

This quadrant assessed providers who combine traditional MSS with the latest technologies, infrastructure and experts skilled in threat hunting and incident management to fortify their clients with an integrated cyber defense mechanism. The providers must offer services related to the operations and management of IT and OT security infrastructures via a security operations center (SOC) and have the capability to handle the entire security incident lifecycle, from identification to resolution.

Infosys has been recognized in this category for its competence in securing its clients’ digital transformation journey by leveraging its managed protection detection and response (MPDR) solution, as well as a wide array of proprietary tools, solution accelerators and playbooks delivered via its Global Cyber Defense Centers.

Gowtham Kumar Sampath – Assistant Director and Principal Analyst at ISG, appreciates Infosys as he says, “Infosys’ MSS offerings are designed to address the burgeoning need for business resiliency. They are powered by its global cyber defense centers offering high levels of automation for threat intelligence, detection and response and vulnerability management.”

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Below are the key strengths of Infosys as highlighted in this study:

  • Bouquet of Security Services - Infosys offers a broad spectrum of security services with an extensive ecosystem of partners. Infosys’ MSS offerings are powered by its Cyber Next Platform that provides visibility into security events and has the capability to contain and remediate threats in case of security anomalies, provide intelligence about the latest threats that could damage business. Infosys also delivers Managed Protection Detection and Response (MPDR) services, addressing the need for risk resiliency among enterprises and to manage the cyber risk landscape effectively.
  • Developing Strong Competencies with a Structured Portfolio - Infosys CyberSecurity Center of Excellence (CoE) has strategic partnership with over 25 technology partners, helping in co-developing solutions and determining joint GTM strategies. Infosys enable enterprises to access comprehensive services with ready to deliver, reusable assets in priority topics such as security maturity assessment, Identity and Access Management (IAM), Identity Governance and Administration (IGA), Secure Access Service Edge (SASE), Cloud Security, Endpoint Detection and Response (EDR), Micro-segmentation and Zero Trust.
  • Building Talent at Scale with Academic Partnerships - Infosys has partnership with national (NIIT) and international (Purdue University) academic institutes to develop and nurture talent at scale. Infosys leverages its global security talent pool to help enterprises improve security visibility, prioritize cyber spend, align cybersecurity strategy with overall security strategy, and drive a culture of risk-based decision-making.
  • Investing in Innovation - Infosys has a strong focus on innovation in cybersecurity, which is led by its Infosys Center for Emerging Technology Solutions (iCETS) program. The company invests a significant amount of its revenue in developing new security solutions and is continually updating its services to meet the evolving needs of its clients. Infosys recently updated its Governance Risk and Compliance (GRC) and Cyber Advisory services to help enterprises mitigate cybersecurity risks.
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For more information on Infosys CyberSecurity Services, please visit: https://www.infosys.com/services/cyber-security.html

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