How M1 achieved a digital transformation

Singapore telco M1 undertook a digital transformation just before the Covid-19 outbreak. The company partnered with Infosys to become cloud-native and deliver hyper-personalized customer service.

Mark Newman, Chief Analyst, TM Forum discusses the business transformation with Manjot Singh Mann, CEO of M1, Raja Shah, SVP & Industry Head – Global Markets of Infosys, and Nik Willetts, CEO of TM Forum.

A symbiotic partnership

Mann says that the telco can provide as many as six million combinations of plans to subscribers. He credits Infosys for helping M1 achieve a digital transformation.

Shah says that telcos are the digital fabric of society. He ascribes the success of the M1-Infosys partnership to the clear vision of M1, which was communicated to everyone involved in the project.