Customer Service Solutions for Utilities
Customer Information System (CIS) strategy and replacement enables you to track metrics to assess CIS against business goals. Our global technology infrastructure helps you improve processes and systems in small, incremental steps against a common framework at significantly lower costs and risks.
Call Center Optimization
Call center optimization through design and development of analytics enhances your operations, facilitates process improvement and integration with other stand alone packages. Infosys' call center optimization solutions for utilities enable you to enhance customer satisfaction while reducing costs, through analysis of call patterns, development of specific plans and improvement of call handling processes.
Analytical CRM solution
Infosys' Analytical CRM solution delivers revenue enhancement and cost reduction by offering insights into customer behavior. Our solutions help you identify opportunities to enhance customer satisfaction scores, rationalize call center costs and enhance credit quality by leveraging dynamic credit history information.