Infosys offers full potential of cloud ecosystem with Infosys Cobalt to increase business value and speed to market.
The client, a UK local council, needed to both enhance and yet simplify how users accessed multiple business systems. Infosys recommended the use of a single sign on solution with that provided multiple levels of authentication ensuring that access to the business systems was controlled, monitored and above all secure.
Our solution was to implement Microsoft Azure AD B2C cloud base integrated with Microsoft Dynamics 365 CRM portal to provide smooth user life cycle management.
Heading towards cloud-based solutions
Addressed and fixed long time open issues (duplicate records) by enabling postcode/zip code search across end user portal
Smooth user lifecycle management by enabling self- service features
Seamless customer login experience post migration to new platform
Enhanced overall security by enabling MFA for end users