Features and Opinions

An experiential approach to ERP implementation

Enterprise resource planning (ERP) systems integrate, standardize, and improve global operations. However, IT teams must implement the system in time, within budget, and ensure user adoption.

In an article published at SDCExec.com, Nikhil Kumar and Abhishek Goyal, Infosys experts, discuss best practices across the enterprise for the success of an ERP implementation:

  • Organization / business – Users from related processes must be involved and their feedback sought for contextual training. The ERP system must be delineated from major reorganization exercises, and success measured using business, employee, and IT metrics.
  • Technology / product – Customization can be minimized if out-of-the-box functionalities of the ERP product meet a majority of the enterprise requirements. The choice of IT architecture must be driven by proof of concept (POC) and non-functional requirements.
  • Implementation – The ERP deployment approach must be based on revenue, user demographics, implementation scope, timeline, and budget. Well-defined entry and exit criteria for each implementation phase must be supported by mock runs of data conversion and cutover.

Published with the permission of Supply & Demand Chain Executive


Nikhil Kumar

Nikhil Kumar, Principal – Process and Domain, Oracle practice, Infosys

Nikhil has rich experience in large-scale and complex Oracle ERP-led business transformations across industries. He specializes in program management, ERP product evaluation, IT and business strategy alignment, program startup and planning, business process re-engineering, and solution consulting. He can be reached at

Abhishek Goyal

Abhishek Goyal, Industry Principal, Oracle practice, Infosys

Abhishek implements and manages ERP programs at Fortune 500 companies. He is an Oracle ERP specialist with a deep understanding of manufacturing and high-technology industries. He can be reached at

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