Features and Opinions

Social CRM lets digital consumers help themselves

A robust technology backbone is a business imperative for self-service as envisaged by social customer relationship management (CRM). In addition, companies must effectively incorporate all constituents to drive the social CRM system.

Infosys experts blog on transforming social platforms into virtual R&D laboratories for accelerating innovation.

Our experts

Vice President and Global Head, Infosys

Industry Principal, Infosys

Principal Consultant, Oracle practice, Infosys

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Adopt social CRM to engage deeply with customers

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