Customer experience

Offerings | Differentiators | Resources | Success stories


As businesses become more competitive, there is an added pressure on marketing managers to augment the lead conversion rate, on sales reps to close deals faster, and on call centers to reduce the turnaround time to resolve customer issues. Successful organizations and teams are optimizing their performance by proactively designing solutions that align with customers’ needs and by leveraging trends like cloud, social, and mobile. As the demarcation between back-end and front-end office roles diminishes, Oracle Customer Experience (CX) Cloud products are the perfect fit to help an enterprise achieve its business goals and accelerate critical outcomes, such as data visibility, data integrity, process efficiency, and people productivity.

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