The Infosys Communications, Media and Entertainment practice helps enterprises capitalize on their workforce to deliver superior customer service. Our workforce management and field service optimization solutions automate scheduling and dispatch. Our planning and forecasting tools use granular data – skill sets and workforce type – for dynamic scheduling across installation sites and projects. Visibility into the workload improves mitigation strategies and outage planning.
We decouple service delivery from service enablement. It improves allocation and scheduling for repair, assurance and provisioning services. We conduct ‘show and tell’ sessions with your field managers, domain specialists and business users to design, build and test workforce management solutions. We streamline appointment booking, eliminate redundant processes, and identify skills required for each job. Our process-centric approach maximizes resource utilization.
Infosys workforce management solutions incorporate tools to monitor work and report performance from the point of service. Our field force optimization solutions use machine learning algorithms and user-friendly web interfaces to forecast requirements, optimize planning and boost enterprise productivity.