According to Ashiss Dash – Vice President, Utilities & Resources Industry Head , Infosys, the digital revolution is disrupting the electric, gas, and water utilities. Every aspect of generation, transmission, and distribution / supply is being transformed by digital and Internet of Things (IoT) technologies. It is a compelling proposition for customers who can better understand where power energy comes from, how it was generated, where it was generated, how it is consumed, when to anticipate disruptions, how to conserve it, and more.
From the utility industry’s perspective, digital revolution can optimize user experience (UX), and offer bots and artificial intelligence (AI) to resolve customer issues before they become problems. He believes that the digital revolution will accelerate the disintermediation of the energy value chain, by bringing producers and consumers closer significantly.
Published with the permission from Utility Market Connections (UMC)