Infosys is a strategic SAP partner for PepsiCo Latin America
The rapid growth of PepsiCo Latin America beyond Brazil and Mexico posed the challenge of containing costs while maintaining the quality of its IT services. Infosys helped the company devise a strategy that efficiently supports the SAP users across Central and South America, thus aiding PepsiCo’s business expansion. During the course of this partnership, Infosys not only provided support, but also delivered innovative solutions for technical maintenance and configuration with high-touch regional presence and local language capabilities to enable new functionalities for PepsiCo’s internal customers.
In this video, Jose Cota, SAP Sustain and Continuous Improvement Director at PepsiCo Latin America, relates how Infosys evolved from delivering traditional support models to building multi-component and multi-player strategies that provide standardized support. The Infosys solution for PepsiCo was technically superior and also addressed non-IT issues like providing round-the-clock support.
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