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Features and Opinions

22nd Annual Third-Party Logistics Study: The State of Logistics Outsourcing

Infosys Consulting — in collaboration with Penkse Logistics, Penn State University, and Korn Ferry — released the 22nd Annual Third-Party Logistics Study earlier this week. This study uses primary and secondary research to identify trends, and explores how both third-party logistics (3PLs) and shippers are working together to improve and enhance their businesses and supply chains.

This year’s study examines the global outsourced marketplace and leading trends for shippers and 3PLs in the logistics industry. It shows the continuation of two trends — the importance of the relationship between shippers and 3PLs as well as the importance of adapting to ever-changing technologies, including blockchain and automation.

The study shows a large increase in the percentage of shippers seeking information technology (IT) services from 3PLs, with 27 percent indicating outsourcing of IT services in the 2018 study, compared to 17 percent in the previous year. However, the percentage of shippers indicating satisfaction dropped slightly this year from 65 percent to 56 percent, potentially due to higher expectations among shippers. This may be caused by either improving technology or shippers seeking enhanced analytical capabilities to help drive more effective supply chain decisions.

Read the complete study.