Retail Multi Channel Customer Shopping Experience
A consistent brand image and seamless shopping experience across online and offline channels are business imperative for customer satisfaction and loyalty. Infosys partners with retailers to ensure customers make purchases online, in-store, through catalogs and return or exchange through several channels. We help you recognize the individual customer who buys online and in-store. We facilitate personalization by ensuring that the right products are being promoted to the right audience. Our Multi-Channel Commerce practice helps retailers provide a seamless, consistent and transparent cross channel execution to strengthen branding.