Infosys positioned as a "Leader" in The Forrester Wave™: Global Workplace Services, Q4 2015
Recognized for pursuing a more aggressive approach to infrastructure services, and specifically to workplace services, Infosys has been positioned as a "Leader" in The
Forrester Wave™: Global Workplace Services, Q4 2015.
According to Forrester, “Despite workplace innovations like emerging “bring your own” models, most workplace services are still centrally delivered and lend themselves well to outsourced delivery. However, the nature of workplace services themselves has changed substantially. Today’s services mix is a blend of traditional and newer services like virtual desktop models and mobility services. Thus, the roster of market leaders and strong performers has evolved.” Keeping this in mind, Forrester analyzed the 13 top in the space. The report was authored by Wolfgang Benkel and William Martorelli.
Forrester mentions Infosys heavy focus on reducing ticket volumes through
automation using the Infosys Automation Platform and the company’s vision for the future of workplace services, included in its “Workplace of Tomorrow” strategy, which envisions a unified experience across device types.
The complete Forrester Wave can be viewed
About Forrester's Wave
The Forrester Wave is Forrester's evaluation of vendors in a software, hardware, or services market, written for the role professionals they serve. In their Forrester Wave reports and spreadsheets, they expose both the criteria that they use to grade the vendor offerings and how they score and weight those criteria. Forrester Wave evaluations are driven by their analysis of data collected from the marketplace and the experience of their analysts.
About Infosys Cloud, Infrastructure and Security practice
The Infosys Cloud, Infrastructure and Security practice helps enterprises leverage the power of software to modernize their IT infrastructure to run operations with tranquility, drive extreme automation, re-imagine legacy business processes and remain agile through an ideal mix of on-premise infrastructure, public, private and hybrid clouds.