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Features & Opinions

Infosys is listed as a provider for end to end services for ITSM in Gartner Market Guide for ITSM Tool Implementation, Consulting and Managed Services

The Gartner Market Guide for IT Service Management (ITSM) tool implementation, consulting and managed services features a group of tools providers who enable these services to clients. The tools enable IT operations organizations specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. These are most heavily used by IT Service desks and IT Service delivery functions.

The Infosys Service Experience Transformation practice is committed to delivering enhanced service experience to our customers across the breadth of our offerings with a focus on newer areas of service management powered by artificial intelligence (AI). With diverse experience of over 400 engagements, more than 1200 globally diverse Service Management consultants, over 450 ServiceNow subject-matter experts (SMEs), and more than 150 Service Integration and Management (SIAM) specialists, our service management practice is geared to be the best in the industry.

About Gartner 'Market Guide for ITSM Tool implementation, Consulting and Managed Services' by Mark D. Ray, William Maurer and David Edward Ackerman

Organizations are turning to a new generation of ITSM toolsets to drive service standardization and optimize costs. Sourcing and vendor management leaders can use this Market Guide to find the right implementation partner and reduce risk while accelerating the delivery of benefits.
Source: Gartner, Market Guide for ITSM Tool Implementation, Consulting and Managed Services, 18 August 2017

Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.