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Features & Opinions

IT Infrastructure Trends

Service Experience Transformation with ServiceNow AI

ServiceNow being preferred system of records and service management tool for several organizations, there is significant potential to use AI methods to improve user experience, reduce outrages and manage operations in a cost effective manner. This PoV explains the key building blocks for implementing AI on ServiceNow along with reference framework and roadmap for the ServiceNow AI journey.

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Cloud will be an enabler of innovation and growth: Here's how to leverage it

Previously, enterprises viewed cloud as a way to reduce costs and optimise their workloads. Today, the cloud is no longer about merely simplifying infrastructure but about providing faster applications. Delivering applications faster, with innovative features, is the key to creating exciting user journeys and improving customer stickiness. Empowered thus, organisations are increasingly putting customer experience ahead in their strategy for business growth.

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Infosys in the Winner's Circle of 2017 HfS Blueprint report for managed security Services

We, at Infosys, are glad that we made it to the Winner's Circle of the 'HfS Blueprint: Managed Security Services 2017' report. The report analyzed companies based on innovation and execution capabilities of their security services.

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NelsonHall identifies Infosys as a leader in their NEAT Evaluation for Cloud Infrastructure Migration and Management

NelsonHall has assessed and evaluated Infosys' capabilities with regard to Cloud Infrastructure Migration and Management, and has identified Infosys as one of the overall leaders and a leader in the Advisory, Assessment & Migration focus market segment in their NEAT evaluation released in December 2016.

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Rethinking Cloud: Designing the Right Cloud-App Strategies to Win Customers

- By Saju Sankaran Kutty - Vice President, Cloud Infrastructure and Security, Infosys

Today's business is where the digital customer is, and enterprises must go the extra mile to create contextual, online user journeys for their customers. The expectations from cloud technologies are changing and expanding beyond cost. There is a shift in approach to cloud adoption -- from infrastructure-centric to application-centric. By creating new, cloud-native applications and integrating them with existing legacy Systems of records / engagements, enterprises can transform user journeys quickly and accurately in the digital era.

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Infosys is the only Global SI to be inducted as a ‘Major Player’ in the IDC Marketscape in the US Emerging MSS Market

Infosys is the only Global SI to be named as a Major Player in the IDC MarketScape: U.S. Emerging Managed Security Services 2016 Vendor Assessment (doc #US41320816, August 2016). It states, "Infosys has a flexible business model that utilizes the 'follow the sun' approach in an effective and efficient manner and supports its clients by ensuring that incident management processes are not interrupted because of business hours or employment constraints in one region."

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Infosys positioned in the Winner's Circle of HfS Blueprint report for ServiceNow Services 2016

The Infosys vision of service experience, fueled by excellent 'innovation' and 'execution' abilities, has led to its entry into HfS report's 'as-a-service winner's circle.' Driving innovation to deliver enhanced service experience that is underpinned by automation capabilities.

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Infosys is listed as one of the Representative Providers with a Managed-Services-Led MSI Offering in the Gartner Market Guide for Multisourcing Service Integration by Jim Longwood, Gilbert van der Heiden and Ian Puddy, 21 March 2016

According to Gartner, sourcing executives can use this guide to identify options that best align to their multisourcing strategy and hybrid IT services broker requirements. Infosys is listed as one of the 'Representative Providers with a Managed-Services-Led MSI Offering' in the Gartner Market Guide for Multisourcing Service Integration by Jim Longwood, Gilbert van der Heiden and Ian Puddy.

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The business landscape through the lens of cloud infrastructure and security

Saju Sankaran Kutty, Associate Vice President, Cloud Infrastructure and Security, Infosys, discusses the all-pervasiveness of cloud in the industry landscape and the concerns that revolve around security of enterprise data in the cloud. He further explains that cloud has evolved to be a business investment for clients and mentions that realizing this potential requires enterprises to work with partners who can evaluate the landscape and map the required cloud investments with an unbiased view.

Published with permission from Firstpost.com

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Fourth wave in IT to be technology-driven and human-led

Samson David, Senior Vice President and the Global Head for Cloud, Infrastructure and Security, Infosys, shares his point of view on how today’s workforce will be required to focus on jobs that add value and creativity, to stay relevant as enterprises witness an increasing adoption of automation in labor and innovations in robotics, artificial intelligence (AI), and smart technologies.

Published with permission from Moneycontrol.com

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Five trends to enable effective IT for the workplace of tomorrow

The hyper-connected era has changed the definition of workplace — it is no longer restricted to a fixed office desk. Remote employees are a way of the future. The workplaces of today are expected to be well-equipped so as to enable employees to choose where, when and how they engage with peers and with the office environment. Read how Infosys, rated as a leader in The Forrester Wave™: Global Workplace Services, Q4 2015 report, is revolutionizing the future of the workplace.

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How technology is changing the way we think about security

In this article, Avinash Prasad, Associate Vice President, Cloud, Infrastructure and Security, Infosys, discusses how technology is changing the way we are looking at IT security. He states, ‘‘the power of technology combined with a holistic view of defense strategy and speed of action can build confidence that empowers cyber security teams to defend the boundary-less enterprises of today.” This article will edify on how information security owners will have to strike the right balance between ease of access to information and resilient security for digital assets, keeping in mind the ever-evolving threats today. Read to know how IT security is going to evolve from being reactive to more proactive in the future.

Published with permission from Dataquest.

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Infosys rated as a Leader in Global Workplace Services by Forrester

The Forrester Wave for Global Workplace Services, Q42015 has recognized Infosys for its overall aggressive approach to infrastructure services and specifically, to workplace services. Forrester analyzed the 13 most significant providers in the space. Wolfgang Benkel and William Martorelli have authored this report.

Published with permission from Forrester.

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Top cyber security trends for 2016, predicted by Samson David

Samson David, Senior Vice President and the Global Head for Cloud, Infrastructure and Security, Infosys, discusses the major trends that will dominate in the coming year. He explains how consumers, businesses, and governments will be on high alert due to increased vulnerability, risk, and exposure. Samson is also confident that on-premise solutions will soon fade away. Read on to know more about his predictions for 2016.

Published with permission from www.comparethecloud.net, eSecurity Planet and www.informationsecuritybuzz.com

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Infosys IMS Suite wins in the cloud solutions category at the Express IT Awards 2015

At the recently concluded Express IT Awards ceremony, Infosys Information Management Services (IMS) Suite stood out as one of the winners in the cloud solutions category. The Infosys IMS Suite is a first-of-its-kind solution that helps clients to rapidly create, adopt, and govern hybrid IT services across their ecosystem.

Published with permission from Indian Express

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Addressing security has become the norm in any cloud migration strategy: Samson David

Security of enterprise assets and data is of utmost importance for any business. With threats growing at an exponential rate, enterprises need to move from being reactive in their response to proactively managing threats. Today’s security initiatives have become increasingly important as enterprises embrace new technologies that help them stay ahead of the competition while reducing the cost of operations. With this regards, Dataquest spoke to Samson David -Senior Vice President – Global Head Cloud, Infrastructure and Security at Infosys.

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Software is the New Hardware

- By Samson David - Senior Vice President and the Global Head for Cloud, Infrastructure and Security, Infosys

Enterprises today are at an interesting inflection point. Numerous enterprise resources are stuck with “keeping the lights on.” These enterprises are now looking to leap forward by freeing up those limited resources, and allocate them to re-imagining, re-defining and re-writing possibilities and converting these into newer realities of business. GAFTA (Google-Apple-Facebook-Twitter-Amazon) group, found a way to abstract and codify this complexity. The key question is how can business organizations do a GAFTA? The solution is - businesses need to find the right balance between “Humanics,” “Mechanics” and “Economics” to scale new horizons and convert possibilities into realities, by leveraging the power of software. Software is indeed the new hardware!

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Reimagining the Future of IT Infrastructure

Enterprises are looking for a renewed IT Infrastructure that can help them achieve their business goals much faster. Infosys recommends the following approach to IT Infrastructure:
Humanics: Powering intuitive client experience
Mechanics: Creating an agile Infrastructure to drive growth
Economics: Taking cost out of business

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